Privacy Policy

1. Introduction

Myrtille Industries ("we", "us", "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, contact us, or use our services.

We comply with the applicable data protection laws in India, including the Information Technology Act, 2000, and its associated rules. By using our services or providing your information to us, you consent to the practices described in this policy.

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2. Information We Collect

We may collect the following types of information:

• Personal Identification Information: Name, email address, phone number, postal address, and other contact details you provide when you fill out forms, send enquiries, or communicate with us.
• Business Information: Company name, designation, hospital/institution name, GST number, PAN, and other details related to your business or procurement needs.
• Technical Information: IP address, browser type, device information, operating system, and usage data when you visit our website (collected via cookies and analytics tools).
• Communication Data: Records of your interactions with us, including emails, phone calls, and chat communications.
• Tender & Procurement Data: Information related to government tenders, quotations, orders, and delivery details.

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3. How We Use Your Information

We use the information we collect for the following purposes:

• Service Delivery: To process orders, fulfil tenders, and provide you with the products and services you request.
• Communication: To respond to your enquiries, send quotations, provide order updates, and share important information about your orders or our services.
• Marketing & Promotions: To send you information about new products, services, special offers, and events that may be of interest to you. You can opt‑out of marketing communications at any time.
• Compliance: To comply with legal obligations, regulatory requirements, and government tender terms.
• Improvement: To analyse website usage, improve our services, and enhance the user experience.
• Security: To detect, prevent, and address fraud, security breaches, and other unlawful activities.

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4. Information Sharing & Disclosure

We do not sell or rent your personal information to third parties. However, we may share your information in the following situations:

• Service Providers: We may engage trusted third‑party vendors, logistics partners, and service providers to help us deliver our services (e.g., shipping, installation, payment processing). These parties are contractually obligated to protect your data and use it only for the services they provide.
• Government Authorities: We may disclose information when required by law, court order, or government regulation, particularly in connection with government tenders and regulatory compliance.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transition, subject to confidentiality obligations.
• Consent: We may share your information with third parties if you have given us explicit consent to do so.

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5. Cookies & Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyse website traffic, and personalise content. You can control cookie preferences through your browser settings.

• Essential Cookies: Necessary for basic website functionality.
• Analytics Cookies: Help us understand how visitors interact with our website (e.g., Google Analytics).
• Preference Cookies: Remember your preferences and settings.

By continuing to use our website, you consent to our use of cookies. You can manage or disable cookies in your browser settings, though this may affect some website features.

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6. Data Security

We take data security seriously and implement appropriate technical and organizational measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction.

• Encryption: Data transmitted between your browser and our servers is encrypted using SSL/TLS protocols.
• Access Control: Access to personal data is restricted to authorized personnel who need it to perform their duties.
• Regular Audits: We conduct regular security assessments to identify and address vulnerabilities.
• Data Retention: We retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy, or as required by law.

While we strive to protect your information, no method of transmission or storage is 100% secure. We encourage you to take precautions to protect your own data.

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7. Your Rights & Choices

You have the following rights regarding your personal information:

• Access: You may request a copy of the personal data we hold about you.
• Correction: You may request correction of any inaccurate or incomplete information.
• Deletion: You may request deletion of your personal data, subject to legal and contractual obligations.
• Opt‑out: You may opt‑out of marketing communications by following the unsubscribe instructions in our emails or by contacting us directly.
• Data Portability: You may request your data in a structured, machine‑readable format.

To exercise any of these rights, please contact us using the details provided at the end of this policy. We will respond to your request within a reasonable timeframe.

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8. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected such information, we will take steps to delete it.

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9. Third‑Party Links

Our website may contain links to third‑party websites or services. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third‑party sites you visit.

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10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. We will post the updated policy on our website with a revised "Last Updated" date. We encourage you to review this page periodically to stay informed about how we protect your information.

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11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please contact us:

By using our services, you acknowledge that you have read and understood this Privacy Policy.